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Terms & conditions

Sales
Värmepumptillbehör.se is run by swedish company Inneklimat Göteborg AB. We sell to both business customers and individuals in Sweden and individuals in most European countries. 

Acceptance of Terms 
Customer's order implies acceptance of the terms on this page.

Prices
All prices are shown in SEK (Swedish Krona) including VAT. It is possible to change the settings so that prices are shown in Euro.

Payment  
Business customers and individuals in Sweden can choose from all of Klarnas available solutions. Payment method available for individuals outside of Sweden: 

VISA and Mastercard
Payment terms.

Shipping
All deliveries are made with packets with unique tracking number by DHL, Schenker or Postnord. Orders with a total weight less than 100 gr. are sent by mail.

Some goods with unusual dimensions may cost more than the weight tables below show because shipping companies charge extra fees from us. However, the shipping cost is never changed after completing the order.

Shipping fee for orders delivered within Sweden:

Max. weight        Cost

0.1 kg               35 SEK
0.5 kg               50 SEK
1 kg                  120 SEK
5 kg                 150 SEK
10 kg                190 SEK
15 kg                250 SEK
25 kg                350 SEK
40 kg                490 SEK
+50 kg              990 SEK

Shipping fee for orders deliverd to Denmark and Finland:

Max. weight      Cost
0,1 kg              50 SEK
0,5 kg              100 SEK
3 kg                200 SEK
10 kg               500 SEK
20 kg               1000 SEK
40 kg               1500 SEK

Shipping fee for orders deliverd to other European countries:

Max. weight        Cost
0,5 kg                150 SEK
2 kg                   400 SEK
5 kg                   700 SEK
10 kg                 1200 SEK
40 kg                 2000 SEK

NB. Any free shipping offer only applies to shipping within Sweden.

Delivery time
All the products are usually in stock. Should a product be out of stock, it is mentioned on the product page.

Deliveries to customers in Sweden normally take 1-3 working days. 
Deliveries to customers in other EU countries and Norway take 3-7 working days.

Orders not being picked up in time
If the customer does not pick up the order and the shipment returns to us, the order amount minus 300 SEK will be refunded, which will cover shipping and handling costs for the original shipping and return shipping. Should the order sum be less than 300 SEK, no refund at all will be made.

Warranty and claims
Inneklimat Göteborg AB offers a 1 year warranty on all products, exept for consumables (e.g. filters).

The order confirmation that you receive via email is also your receipt and warranty card.

In case of warranty claim, please follow these instructions; send an e-mail to us and describe the problem in as much detail as possible. Please also provide phone number and email address. If the claim is accepted, we will send you a new or equivalent product or necessary spare parts at our expense.

Information on withdrawal (this only applies to individuls within Sweden)
According to the swedish Distance and Doorstep Selling Act, you as a consumer (this does not apply to companies) have the right to terminate the agreement by giving notice to us within 14 days of receiving of goods. For use of the right of withdrawal, you as a customer are responsible for the return cost. We reserve the right to reduce the refund if the product has been used in an way that decreases its' value or if any documents (such as manuals) or packaing is missing upon delivery to us.

Privacy Policy
We protect our customers' integrity and comply with current legislation in this area. In order to assist in future customer service matters and to comply with the Swedish Accounting Act, the following personal data is stored about our customers:

Customers: First name, last name, company name, E-mail address, organization number, VAT registration number, postal address, postal code, city, country, phone number.

Orders: IP address, E-mail address, organization number, VAT registration number, mailing address, company name, first name, last name, shipping address, postal code, city, country, phone number.

As a customer, you may request excerpt, modification or deletion of this information at any time by contacting personal data officer at personuppgifter@varmepumptillbehor.se.

We will never sell personal data to third parties. On the other hand, information including personal data required for processing and delivering orders will be forwarded. An example of this is that personal data is forwarded to logistics companies, which we undertake to deliver orders to our customers, as well as to companies offering payment solutions for our webshop.

Reservation
Inneklimat Göteborg AB reserves the right to change the above conditions at any time.